Patient Access Specialist

Intermountain Health; Laurel (MT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Laurel, MT, is seeking a Patient Service Representative to serve as the first connection with patients, greeting and checking-in/out, and verifying information for patient intake and care.

Responsibilities include handling calls, documenting in EMR, scheduling appointments, collecting insurance data, and guiding patients through forms and billing steps with a focus on privacy and customer satisfaction.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming demographic data on the registration system.
• Obtains copies of insurance cards, IDs, and signatures on forms; may verify COB.
• Assists patients in completing forms and educates on financial assistance; handles payments.
• Stays current on role responsibilities and attends clinic/service line meetings to ensure high performance.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Multilingual

Education

High School Diploma or GED

Tools

EMR software

Job description

Intermountain Health in Laurel, MT, is seeking a Patient Service Representative to serve as the first connection with patients, greeting and checking-in/out, and verifying information for patient intake and care.

Responsibilities include handling calls, documenting in EMR, scheduling appointments, collecting insurance data, and guiding patients through forms and billing steps with a focus on privacy and customer satisfaction.