Patient Experience & Scheduling Specialist

Cosmetic Physician Partners; Eugene (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health & Dental Benefits

401(k) Matching

Aesthetic Industry Perks

Culture & People-First

Job summary

Cosmetic Physician Partners is seeking a friendly front desk coordinator in Eugene, OR to greet clients, schedule appointments, and manage patient flow. This full-time role spans 32–40 hours per week with a focus on accuracy, empathy, and efficient service in a fast-paced cosmetic clinic.

You will handle phone calls, text inquiries, check-in/out, payments, and maintain clean, welcoming reception areas while supporting clinicians and staff in delivering exceptional patient experiences.

Qualifications

• Experience managing phone systems and scheduling in an office environment.
• Excellent communication, organizational, and multitasking abilities.
• Proficiency in computer systems.
• Knowledge of medical terminology, cosmetic procedures, and skincare products is a plus.

Responsibilities

• Greet all patients with a smile and enthusiasm, creating a positive first and last impression.
• Schedule and confirm patient appointments for consultations, treatments, and follow-ups.
• Coordinate provider schedules to maximize efficiency and minimize downtime.
• Manage cancellations, rescheduling, and waitlists while maintaining accurate records.
• Serve as the first point of contact for patients, providing information about services, pricing, and promotions.
• Answer high volume of telephone calls and patient text communications.
• Collaborate with clinical and administrative staff to ensure smooth patient flow and timely service delivery.
• Assist in collecting payments and processing invoices.
• Cultivate strong relationships with clients to promote loyalty and repeat visits.
• Address client concerns or complaints professionally, escalating issues when necessary.
• Educate clients about new treatments, products, and promotions to enhance their experience.
• Ensure the reception area is clean, organized, and welcoming for clients.

Skills

Phone system management scheduling

Communication

Organizational skills

Medical terminology knowledge (a plus)

Job description

Cosmetic Physician Partners is seeking a friendly front desk coordinator in Eugene, OR to greet clients, schedule appointments, and manage patient flow. This full-time role spans 32–40 hours per week with a focus on accuracy, empathy, and efficient service in a fast-paced cosmetic clinic.

You will handle phone calls, text inquiries, check-in/out, payments, and maintain clean, welcoming reception areas while supporting clinicians and staff in delivering exceptional patient experiences.