Patient Experience & Scheduling Specialist

Talentify; Ellicott City (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverages.

Health Savings Accounts with employer

Wellness dollars

401(k) Employer Match

Free services at imaging centers for你u

Job summary

Talentify in Ellicott City, MD is seeking a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, and coordinate with back-office staff to ensure smooth patient flow in a fast-paced radiology setting.

The role emphasizes strong customer service, professional communication, HIPAA compliance, and the ability to multitask in a busy clinic while delivering world-class care to patients and families.

Qualifications

• High school diploma or GED required.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information and collect signatures.
• Collect and log all co-pays and fees.
• Answer and transfer incoming calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide orientation on safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient information and company property.
• Demonstrate HIPAA compliance and handle medications according to policy.
• Maintain professional behavior toward patients and colleagues.

Skills

Customer service

Communication

Interpersonal skills

Professionalism

Multitasking

Education

High School Diploma or GED

Job description

Talentify in Ellicott City, MD is seeking a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, and coordinate with back-office staff to ensure smooth patient flow in a fast-paced radiology setting.

The role emphasizes strong customer service, professional communication, HIPAA compliance, and the ability to multitask in a busy clinic while delivering world-class care to patients and families.