Customer Service Representative

Integrated Health of Southern Illinois; Carterville, Northern (IL, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO

Holiday pay

Sick time

Job summary

Integrated Health of Southern Illinois is seeking a Customer Service Representative to be the first point of contact for patients by phone, assisting with scheduling and billing inquiries. The role requires accurate data entry in EMR systems, strong typing, and the ability to navigate multiple software platforms with care.

You will support patient experience by collecting demographic data, scheduling visits, and addressing routine concerns, while collaborating with the team to ensure efficient

Qualifications

• High school diploma or equivalent.
• 1 year of experience in medical scheduling, customer service, or call-based support.
• Healthcare experience is a plus.
• Proficient typing speed of 45+ WPM and 10-key skills.
• Ability to navigate multiple software systems with accuracy.

Responsibilities

• Serve as a welcoming first point of contact for patients by phone.
• Gather and update patient demographic information in EMR per standards.
• Schedule appointments prioritizing access and clinic efficiency.
• Explain billing information clearly and collect balances owed.
• Maintain organized workflows and assist team goals.

Skills

Customer service

Medical scheduling

Typing 45+ WPM

EMR navigation

Attention to detail

Education

High school diploma or equivalent

Tools

10-key

Job description

# Customer Service RepresentativeHot Job310 W. Plaza Drive - Carterville, IL 62918## OverviewPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolCategoryHealth Care## Description**Position:** Customer Service Representative **Location:** Integrated Health of Southern Illinois **Work Schedule:**Hours will fall within the range of 7:30 a.m. to 5:00 p.m. Employees will work an 8-hour shift within this window, with schedules varying based on operational needs. **Position Summary**The Customer Service Representative plays a critical role in shaping each patient’s experience with Integrated Health of Southern Illinois, a growing, multi-disciplinary healthcare organization committed to high standards, strong teamwork, and exceptional patient experience. This position requires empathy, accountability, adaptability, and a commitment to excellence, with an expectation that team members take ownership of their work. Successful candidates are coachable, solution-oriented, and committed to improving patient experience and team performance.**Duties and Responsibilities*** Serves as a welcoming and respectful first point of contact for patients over the phone* Listens carefully to patient needs and responds with clarity, compassion, and accuracy* Manages voicemail messages and ensures timely follow-up and resolution* Accurately gathers and updates patient demographic information in accordance with EMR and regulatory standards* Schedules appointments with attention to access, patient needs, and clinic efficiency* Collects balances owed and explains billing information clearly and professionally* Addresses routine patient concerns and seeks solutions before escalating issues* Maintains organized workflows and a professional workspace* Demonstrates ownership by completing tasks thoroughly and following through consistently* Contributes to team goals and continuous improvement efforts* Completes additional duties as assigned by Manager**Benefits*** Paid Time Off (PTO) + Employees typically earn 5 paid vacation days during the first year, an additional 5 in the second year, and another 5 starting in the fifth year (maximum 15 days). + Vacation time accrues monthly after 90 days of employment. + Additional unpaid time off is often approved when requests are reasonable and don’t affect operations.* Holidays + Integrated Health observes the following paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and the Day after Christmas. + Full-time team members receive holiday pay when scheduled on those days.* Sick Time + Sick time accrues at 2 hours per month (approximately 3 days per year).* Retirement + • 401(k) plan* Health & Wellness Benefits + Health Insurance: Offered through our group medical plan. + Specialty Care Access: Free chiropractic, family medicine, and non-counseling psychological services for team members and immediate family. + Voluntary Insurance Options: Dental, vision, cancer, and life insurance available through Colonial, Liberty, and AFLAC (employee-paid via pre-tax payroll deductions). + Wellness Café Plan: This plan provides pharmacy savings, wellness tools, and telehealth access at no cost, while helping lower taxable income and potentially increasing take-home pay. Not associated with group health insurance plan.## Qualifications**Education & Experience*** High school diploma or equivalent* Minimum of 1 year experience in medical scheduling, customer service, or call-based support required* Prior experience in healthcare, medical scheduling, or insurance environments is a plus* Excellent computer skills, including 10-key, with accurate typing speed of 45+ WPM* Ability to navigate multiple software systems while maintaining attention to detail* Demonstrated confidence in helping patients move from inquiry to scheduled care may lead to growth and advancement opportunities.