Patient Experience & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Berwyn (PA); On-site; USD 36,000 - 52,000; Full time

Job summary

Penn Medicine Valley Forge seeks a Patient Services Associate to support front-line patient interactions and ensure a smooth flow of appointments. The role involves greeting patients, collecting copays, updating insurance information, and coordinating in EMR.

You will work in a fast-paced environment, handle calls and messages, and assist in scheduling and outreach to improve patient experience and satisfaction. 2+ years in medical offices or relevant customer service required.

Qualifications

• 2+ years of Medical office experience or relevant customer service experience.
• HS Diploma or GED required; advanced degree may be considered in lieu of experience.

Responsibilities

• Handle patient arrivals, check-ins, and check-outs, including copays and insurance updates.
• Answer phones, manage patient requests, and route to appropriate staff.
• Schedule appointments and coordinate care in EMR.
• Maintain compliance with federal and state regulations (HIPAA, etc.).
• Participate in access center duties and coverage as needed.

Skills

Customer service

Communication

multitasking

Education

HS Diploma/GED

Associate's degree or higher

Tools

EMR

Job description

Penn Medicine Valley Forge seeks a Patient Services Associate to support front-line patient interactions and ensure a smooth flow of appointments. The role involves greeting patients, collecting copays, updating insurance information, and coordinating in EMR.

You will work in a fast-paced environment, handle calls and messages, and assist in scheduling and outreach to improve patient experience and satisfaction. 2+ years in medical offices or relevant customer service required.