Patient Administrative Coordinator

Team Rehabilitation Physical Therapy; Farmington Hills (MI); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical plan

Dental & Vision coverage

401(k) match

Profit sharing

Equity opportunities

Monthly bonus

Generous PTO

Continuing education stipend

40 hours CEU time

Job summary

Team Rehabilitation Physical Therapy in Farmington Hills, MI is seeking a Patient Administrative Coordinator to be the warm first point of contact in our clinics.

You will manage appointments, assist with paperwork, coordinate with staff and physicians, explain insurance benefits, and help ensure smooth scheduling and billing while protecting patient privacy.

Qualifications

• No prior experience required; entry-level position.
• High school diploma or equivalent.
• Strong communication and basic computer skills are essential; commitment to diversity, equity and inclusion.

Responsibilities

• Greet patients in a friendly, outgoing manner and verify appointments.
• Coordinate 360 communication with patients, physicians and staff, including follow-ups.

Skills

Excellent verbal and written comms

Basic computer skills

Diversity, equity and inclusion

Education

High school graduate or equivalent

Job description

About Us

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since 2001, we’ve been delivering exceptional outcomes, outstanding patient satisfaction, and a work culture that supports and values every team member.

Our Mission

• Provide the best outpatient physical, and occupational therapy.
• Make therapy enjoyable for patients.
• Deliver measurable improvements in health and quality of life.

We believe great therapy starts with great people — and we provide the training, resources, and support to help you succeed.

Competitive Pay & Benefits

• Low cost medical plan options, plus dental & vision coverage.
• 401(k) match to help you plan for your future.
• Profit sharing so you share in the company’s success.
• Equity opportunities for long-term growth.
• Monthly bonus opportunities.
• Generous PTO and flexible scheduling.
• For professional development: $1500 per year for continuing education or student loan repayment – your choice.
• 40 hours of paid CEU time each year, in addition to PTO.

$17 - $20 / hour

Culture of Support

• A strong Equity & Engagement commitment — every team member’s voice matters.
• A collaborative environment where you’re part of improving patients’ lives every day.

Responsibilities

Team Rehabilitation is seeking that outgoing, dynamic individual to be that all-important first point of contact within our clinic. The ideal candidate would be empathetic to patient conditions and willing to do whatever is needed to help, accommodate, and support the patient’s success in therapy.

• Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care — including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
• Assist patients with any insurance‑related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed.
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing-related tasks.
• Accurately input data collected from in‑house research. This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in‑house research and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.

Other Tasks

• The Patient Administrative Coordinator must be able to multitask in a fast‑paced, demanding environment while staying on top of daily reports and tasks.
• Perform additional duties as assigned by the clinic director.

Qualifications

• No prior experience or education required.
• High school graduate or equivalent.
• Experience in a patient‑centered health care position is an advantage but is not necessary.
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.