Patient Experience & Scheduling Coordinator

highbarhealth; Richmond (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

Highbar Physical Therapy is hiring a Patient Care Coordinator to join our outpatient clinic team in Rhode Island. You will greet patients, schedule appointments, collect co-pays, and relay insurance information, including authorizations. You will help maintain accurate patient charts and support financial transactions.

The role emphasizes strong customer service, clear communication, and effective time management to ensure a positive patient experience and smooth clinic operations.

Qualifications

• High school diploma or GED.
• 2–3 years of related experience and/or training.
• Associate degree in healthcare administration or related field preferred.

Responsibilities

• Greets patients, directs them through the clinic, and supports scheduling and front-desk duties.
• Collects co-pays and relays insurance benefit information accurately to patients.
• Provides authorization details and assists with administrative tasks to relieve clinical staff.

Skills

Customer service

Communication

Time management

Education

High school diploma

Associate degree in healthcare administration

Job description

Highbar Physical Therapy is hiring a Patient Care Coordinator to join our outpatient clinic team in Rhode Island. You will greet patients, schedule appointments, collect co-pays, and relay insurance information, including authorizations. You will help maintain accurate patient charts and support financial transactions.

The role emphasizes strong customer service, clear communication, and effective time management to ensure a positive patient experience and smooth clinic operations.