Patient Experience & Scheduling Coordinator

AEG Vision; Glendale (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Glendale, AZ is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will anticipate needs, communicate clearly, and proactively coordinate daily schedules for a high-quality patient experience.

You will greet patients and vendors, answer calls and emails, verify insurance, manage EMR data, collect payments, and help maintain efficient patient throughput and retention efforts in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; serve as primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications.
• Schedule patient appointments and support provider schedule optimization, including cancellations/reschedules.
• Execute appointment confirmations and reminders to reduce no-show rates.
• Verify insurance eligibility and patient demographics; accurately enter in EMR.
• Maintain understanding of insurance plans and communicate coverage and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits.
• Collect and document charges, co-pays, and payments into EMR; allocate balances.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust to support throughput.
• Proactively communicate wait times, delays, and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions across visits.
• Support patient retention through follow-up, recall, and reactivation outreach.
• Assist in maintaining an organized, clean, and patient-ready front office.
• Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Confidentiality

Basic computer literacy

Education

High school diploma

Tools

EMR

Job description

AEG Vision in Glendale, AZ is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will anticipate needs, communicate clearly, and proactively coordinate daily schedules for a high-quality patient experience.

You will greet patients and vendors, answer calls and emails, verify insurance, manage EMR data, collect payments, and help maintain efficient patient throughput and retention efforts in a fast-paced setting.