Patient Experience & Scheduling Coordinator

Cove Dental Care; Easley (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cove Dental Care in Greer and Easley is seeking an experienced Patient Care Coordinator to join our front office team. You’ll work with the Treatment and Appointment Coordinators to ensure a smooth patient experience from the first call through ongoing care, keeping schedules organized and patients informed with clear communication.

Ideal candidates have prior dental office experience in treatment coordination or front desk roles, excellent verbal and interpersonal communication, and a

Qualifications

• Previous dental office experience in treatment coordination, front office, scheduling, or a clinical role.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Answer inbound calls promptly and warmly, with the goal of helping every caller find an appropriate next step or appointment.
• Schedule new patients and gather complete and accurate information during the initial call.
• Coordinate appointments for recommended treatment in collaboration with the Treatment Coordinator and clinical team.
• Assist with managing the appointment confirmation process, including automated reminders, confirmation calls, and same-day schedule adjustments.
• Help fill last-minute openings using ASAP, recall, and unscheduled treatment lists.
• Manage emergency appointments and help ensure patients experiencing pain are seen as quickly as possible.
• Greet and check in patients when needed, creating a calm, welcoming, hospitality-driven experience.
• Support the Treatment Coordinator with treatment planning, scheduling, and patient follow-up.
• Help ensure treatment plans are accurate, complete, and ready for presentation.
• Collaborate closely with doctors, hygienists, and the front office team to coordinate patient care.
• Prepare tomorrow's schedule today by verifying insurance, flagging outstanding balances, and ensuring necessary records and x-rays are available.
• Maintain accurate and timely documentation in the practice management system.
• Help identify and communicate anything that could prevent a smooth patient visit or treatment experience.
• Provide clear, compassionate communication throughout the patient's experience with our office.
• Help patients understand their next steps and feel confident moving forward with their care.
• Approach financial conversations with professionalism, empathy, and confidence.
• Create a front-office experience that is warm, organized, and consistent with Cove Dental Care's relationship-based philosophy.

Skills

Verbal communication

Interpersonal skills

Job description

Cove Dental Care in Greer and Easley is seeking an experienced Patient Care Coordinator to join our front office team. You’ll work with the Treatment and Appointment Coordinators to ensure a smooth patient experience from the first call through ongoing care, keeping schedules organized and patients informed with clear communication.

Ideal candidates have prior dental office experience in treatment coordination or front desk roles, excellent verbal and interpersonal communication, and a