Patient Experience Scheduler

OhioHealth; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

OhioHealth in Columbus is seeking a Scheduling Coordinator to manage daily scheduling for all in-patient and out-patient procedures, verify demographics and insurance, and guide patients on check-in and how to prepare. The position requires knowledge of medical procedures and terminology, exceptional customer service, and the ability to coordinate with physicians, department managers, and office staff.

Minimum qualifications include a High School or GED, two years in healthcare or scheduling

Qualifications

• High School diploma or GED required.
• Knowledge of medical procedures.
• 2 years in healthcare setting or scheduling experience.
• 2 years secretarial or unit clerk experience.

Responsibilities

• 70% Scheduling Functions: Screens and directs telephone calls, scheduling patients services for all Centers. Provides detailed information on all services and resources in multiple departments and services. Interviews and obtains necessary information to process patient registration. Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient's schedule or status. Monitors progress of daily schedules.
• 20% Customer Service: Screens and directs calls within three rings and according to established quality customer service standards. Informs management of patient complaints or other service concerns. Maintains confidentiality in all communications.
• 5% Identifies and coordinates needs and effectively communicates with other departments and individuals, including physicians, department managers, and office staff regarding needs.
• 5% Identifies and implements problem solutions. Participates in department process improvement efforts. Participates in meetings, work related classes and orientation of coworkers.

Skills

Customer service

Communication

Typing

Interpersonal skills

Education

High School or GED

Job description

OhioHealth in Columbus is seeking a Scheduling Coordinator to manage daily scheduling for all in-patient and out-patient procedures, verify demographics and insurance, and guide patients on check-in and how to prepare. The position requires knowledge of medical procedures and terminology, exceptional customer service, and the ability to coordinate with physicians, department managers, and office staff.

Minimum qualifications include a High School or GED, two years in healthcare or scheduling