Patient Experience Scheduler

OhioHealth; Williamstown (KY); On-site; USD 36,000 - 54,000; Full time

Job summary

OhioHealth in Williamstown, KY seeks a Scheduling Coordinator for the Thoracic Surgery Grant department to manage daily scheduling of in-patient and out-patient procedures and verify demographics and insurance information.

The role emphasizes excellent customer service, patient education on check-in procedures and preparation, and collaboration with physicians and staff to keep daily schedules efficient and safe as part of a High Reliability Organization.

Qualifications

• High School or GED (Required)
• 2 years experience in a healthcare setting or 2 years scheduling experience
• 2 years secretarial or unit clerk experience

Responsibilities

• 70% Scheduling Functions: Screens and directs telephone calls, scheduling patients services for all Centers. Provides detailed information on all services and resources in multiple departments and services. Interviews and obtains necessary information to process patient registration. Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient’s schedule or status. Monitors progress of daily schedules.
• 20% Customer Service: Screens and directs calls within three rings and according to established quality customer service standards. Informs management of patient complaints or other service concerns. Maintains confidentiality in all communications.
• 5% Identifies and coordinates needs and effectively communicates with other departments and individuals, including physicians, department managers, and office staff regarding needs.
• 5% Identifies and implements problem solutions. Participates in department process improvement efforts. Participates in meetings, work related classes and orientation of coworkers.
• Performs other miscellaneous duties as needed.

Education

High School diploma or GED

Tools

Basic computer skills

Typing

Job description

OhioHealth in Williamstown, KY seeks a Scheduling Coordinator for the Thoracic Surgery Grant department to manage daily scheduling of in-patient and out-patient procedures and verify demographics and insurance information.

The role emphasizes excellent customer service, patient education on check-in procedures and preparation, and collaboration with physicians and staff to keep daily schedules efficient and safe as part of a High Reliability Organization.