Pharmacy Technician

AIDS Healthcare Foundation; Carolina (PR); On-site; USD 42,000 - 62,000; Full time

Job summary

AIDS Healthcare Foundation in the United States is seeking a Pharmacy Technician - PrEP Retention Specialist to support navigation and pharmacy services for PrEP access and adherence. You will help identify and resolve coverage and access barriers while coordinating with clinical and pharmacy staff to prevent interruptions in treatment.

The role emphasizes proactive patient outreach, education on adherence, and detailed documentation to support continuous PrEP care within a multidisciplinary

Qualifications

• Experience coordinating patient access to PrEP or similar medications.
• Ability to identify and resolve coverage or refill barriers.
• Excellent communication and documentation skills.

Responsibilities

• Manage requests for financial assistance for PrEP participants, including submitting and tracking applications and renewals.
• Coordinate inbound and outbound communications about deliveries, prescriptions, refills, and access.
• Track medication pickup and refills, identify gaps, trigger navigation and retention actions.
• Assess barriers to access, adherence, or retention and coordinate needed services.
• Provide education on adherence, timely refills, and continuity of care.
• Maintain accurate documentation of navigation interventions, financial assistance, barriers, actions, and results.

Skills

Patient navigation

Adherence monitoring

Insurance coverage support

Healthcare coordination

Tools

Pharmacy operations

Job description

The Pharmacy Technician - PrEP Retention Specialist will report to the Director of Pharmacy and will be in the Division of Pharmacy.

The Pharmacy Technician - PrEP Retention Specialist will help facilitate and maintain participant access to PrEP services through a navigation model integrated with pharmacy services. The position will play a critical role in identifying and proactively resolving barriers related to insurance coverage, access to medications, adherence, refills, and continuity of care.

This position will be part of a multidisciplinary effort aimed at ensuring that participants not only initiate PrEP, but are able to maintain it continuously and safely, through navigation, education, monitoring, and service coordination interventions.

Among its main tasks are:

• Participant Assistance: Manage requests for financial assistance for PrEP participants, including submitting and tracking applications, updating documentation, and coordinating renewals when necessary. Provide guidance and support during the process of accessing financial assistance programs offered by manufacturers. Support verification of benefits, resolution of barriers to coverage, and adjudication of claims, as appropriate.
• Retention and Continuity of Treatment: Manage inbound and outbound electronic calls and communications from participants; channel communications to appropriate personnel; answer questions related to the status of deliveries, prescriptions, refills, and other aspects related to medication access. Coordinate with service providers and clinical and pharmacy staff to facilitate efficient prescription processing, schedule deliveries, and follow up on prior authorizations needed to avoid treatment interruptions.
• Adherence monitoring: Track medication pickup and refill patterns, identify potential gaps in adherence, and promptly trigger navigation and retention interventions. Coordinate with the pharmacy team to identify participants who are experiencing delays in their refills or signs of possible treatment interruption.
• Service Navigation and Coordination: Assess clinical, social, economic, and behavioral barriers that may affect access, adherence, or retention, and coordinate the complementary services needed to address them.
• Education and training: Stay current on eligibility requirements, financial assistance programs, coverage processes, and changes related to PrEP services. Provide individualized education to participants on the importance of adherence, timely refills, follow-up appointments, and continuity of preventive services.
• Documentation and follow-up: Maintain accurate and timely documentation of navigation interventions, financial assistance, barriers identified, actions taken, referrals, and results obtained.

The Pharmacy Technician - PrEP Retention Specialist is a critical component in ensuring that initial access to PrEP translates into sustained adherence and retention in the program. The position allows pharmacy processes to be directly integrated with patient navigation, facilitating the early identification of barriers that may lead to delays in refills, interruptions in treatment or abandonment of care.

The position will have the necessary competencies to perform health coverage verifications, provide specialized pharmacy-related assistance, and coordinate with the clinic's Eligibility and Pharmacy Billing teams. It will also enable you to proactively manage situations related to coverage and access to medications, perform claim verifications, and address potential coverage issues prior to the refill date.

This preventive intervention will reduce the risk of interruptions in access to medicines and promote continuity of care. The ability to identify and resolve these barriers before they affect the participant is an important operational advantage for meeting the project's adherence and retention goals.

Likewise, the position will be able to identify risk alerts in computer systems related to participants who pick up their medications late, present gaps in refills or show a risk of interruption of treatment. In these situations, it will activate the protocols for retention and reincorporation into care, including the Back to Care Program - AHF, as appropriate.

The position will also make it possible to systematically identify the causes that generate interruptions - including barriers to coverage, economic, social, transportation or access to services - and to coordinate the interventions necessary to solve them. In this way, the position will not be limited to the administrative follow-up of medications, but will function as a specialized component of navigation, interruption prevention, adherence and retention in PrEP.

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

Does the idea of doing something that really makes a difference in people's lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF's core values are:

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What's Right

Please review our Advocacy page for the latest news on how AHF is Fighting for What's Right! Advocacy News.

Benefits at AHF

AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health.