Client Retention Coordinator

Socket.dev; Los Angeles (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

AIDS Healthcare Foundation seeks a Client Retention Coordinator to enhance patient experiences and retention across the Department of Medicine in Los Angeles. You will manage patient contact channels, respond to inquiries promptly, and coordinate with multiple internal departments and providers to ensure seamless service.

You will support retention projects such as annual patient satisfaction surveys, health campaigns, and communications programs, while upholding AHF's core values and commitment

Qualifications

• Passionate about improving patient experiences.
• Interest in healthcare access and advocacy.
• Ability to collaborate across departments.

Responsibilities

• Oversee direct patient contact channels to ensure timely responses to inquiries and excellent patient experiences.
• Contribute to retention and operational initiatives, including specific projects.
• Collaborate with DOM teams and healthcare providers to streamline patient relations.
• Support the annual client satisfaction survey and health campaigns.
• Assist in patient communications and phone adherence programs.

Job description

A Client Retention Coordinator (CRC) contributes to AHF by managing and executing various tasks related to patient retention
and general department operations within the Department of Medicine (DOM).

A Client Retention Coordinator enhances the reputation of AHF by strategically managing and improving client retention efforts and operational efficiency within the Department of Medicine (DOM).This involves cultivating strong partnerships across internal
departments and healthcare centers to guarantee seamless patient experiences. The Client Retention Coordinator ensures exceptional patient care, promotes patient engagement, and upholds AHF's commitment to delivering high-quality healthcare services.

You will be a passionate advocate for our top initiatives.

To be successful as a Client Retention Coordinator it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The Client Retention Coordinator will work as a part of a close-knit team to establish and maintain working relationships with multiple internal AHF departments and providers/staff at each healthcare center to facilitate the exchange of important patient relations information. They will collaborate with other members of the client retention team in addition to other leaders within the Department of Medicine. The Client Retention Coordinator will contribute directly to all operations and client retention-related initiatives. Additionally, they will oversee all direct patient contact channels to ensure timely responses to patient inquiries and that patients receive excellent patient experience when reaching out to AHF. Other duties include contributing to specific retention and
operational projects such as AHF's annual client satisfaction survey, DOM medical records process, patient communication and health campaigns, phone performance, patient phone adherence program, client advisory committee meeting, and more.

Qualifications

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation! Does the idea of doing something that really makes a difference in people's lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS Healthcare Foundation is the place for you! Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them. AHF's core values are:

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What's Right

Please review our Advocacy page for the latest news on how AHF is Fighting for What's Right! Advocacy News.

Benefits at AHF

AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health.