Patient Experience Representative- Temp: Schedule: 3-11pm

Boston Children's Hospital; Boston (MA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Flexible schedules

Health insurance

Vision and dental insurance

Retirement plan (403b)

Job summary

Boston Children's Hospital seeks a part-time temp Patient Experience representative to provide administrative support to the General medicine unit. You will coordinate services for patients and families, demonstrate interest in departmental initiatives, and contribute to continuous process improvement while delivering positive customer service.

The role includes scheduling, authorizations, admissions/discharges, and routine clerical tasks.

Qualifications

• High school level of education; bachelor’s degree preferred.
• Prior customer service or administrative experience is preferred.
• Ability to communicate effectively both orally and in writing and to show empathy in challenging interactions.

Responsibilities

• Manage patient encounters with positive, effective service supporting unit operations.
• Coordinate with referring providers and practices; obtain required authorizations.
• Schedule patients and support patient encounters.
• Record and forward messages; triage calls; initiate emergency services when needed.
• Process admissions and discharges; provide routine clerical support.

Skills

Customer service

Administrative experience

Effective communication

Education

High school diploma

Bachelor's degree preferred

Job description

Position summary

As a part time temp Patient Experience representative, you will work to provide administrative support to the General medicine unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule: Leave of absence - temp: 3-11pm M-F (24/hour a week) (days will vary)

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter

Administrative:

• • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Processing admissions/discharges
  • Providing routine clerical support as needed

Minimum qualifications

Education:

• A high school level of education, bachelor's degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Shift: Schedule: Leave of absence - temp: 3-11pm M-F (24/hour a week) (days will vary)

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Base pay is one part of a comprehensive benefits package that includes

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• cell phone plan discounts
• discounted rates on T-passes

Experience the benefits of passion and teamwork.