Patient Experience Representative I- Dental Services

Boston Children’s Hospital; Brookline (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Sign-on Bonus $2,000

Job summary

Boston Children’s Hospital in Brookline, MA seeks an Administrative Associate for the Dental Services Dept. Under close supervision, you will support administrative operations and help ensure excellent patient experiences by coordinating services for patients and families.

The role emphasizes customer service, scheduling, payments reconciliation, referrals, and liaison with Financial Counseling. A high school diploma is required, with a bachelor’s preferred; prior office experience is valued,

Qualifications

• A high school level of education, bachelor’s degree preferred
• Prior customer service or administrative experience preferred
• Ability to communicate effectively both orally and in writing
• Ability to work with diverse internal and external constituencies
• Demonstrate empathy in difficult interpersonal situations

Responsibilities

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter
• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling
• Recording and forwarding messages, triaging calls for urgent information or services
• Providing routine clerical support as needed

Skills

Customer service

Scheduling

Communication

Empathy

Office administration

Education

High School diploma

Bachelor’s degree preferred

Job description

Position summary

You will work under close supervision to provide support to the administrative operations of the Dental Services Dept and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

Patient Encounter Management:

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter

Check In / Check Out:

• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling

Administrative:

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Minimum qualifications

Education:

• A high school level of education, bachelor’s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule:

M-F, 930a-6pm 100% onsite
Sign-on Bonus of $2,000 for full-time positions (current employees and employees who have worked at BCH within last 2 years are not eligible)