Patient Experience Representative I - Ambulatory (Part-Time)

Boston Children's Hospital; Boston (MA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Flexible schedules

Affordable health insurance

Vision and dental insurance

Child care subsidies

Generous time off

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative to support administrative operations in the Immunology department. You will help coordinate services for patients and families, greet visitors, and manage encounters with clinicians and staff.

The role requires strong communication, empathy, and the ability to work with diverse stakeholders. Weekend and evening shifts are part of the schedule, with comprehensive benefits provided.

Qualifications

• High school education required; bachelor’s degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively verbally and in writing; show empathy.
• Experience with EPIC preferred.

Responsibilities

• Provide positive customer service supporting unit operations.
• Collaborate with referring providers and practices.
• Obtain required authorizations and compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Answer, screen, and route calls; triage urgent information or services.
• Provide routine clerical support and reconciliation of payments.

Skills

Customer service

Effective communication

Empathy

Diversity awareness

Education

High school diploma

Bachelor’s degree preferred

Tools

EPIC

Job description

Position Summary As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.

Position Summary As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.

Key Responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Customer Service
  • May be required to rotate to front desk, greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Answering, screening, and routing telephone calls.
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Administrative:
  • Providing routine clerical support as needed
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling

Schedule

• Saturday & Sunday - 8:00am - 4:30pm
• Monday or Wednesday - 5:00pm - 9:00pm

Minimum qualifications

Education

• A high school level of education required, bachelor’s degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies
• Previous experience with EPIC preferred

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Base pay is one part of a comprehensive benefits package that includes

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• cell phone plan discounts
• discounted rates on T-passes

Experience the benefits of passion and teamwork.