Patient Experience Representative

Makovicka Physical Therapy; Omaha (NE); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Insurance

401(K) with matching

Continuing education reimbursement

Paid Time Off

Job summary

Makovicka Physical Therapy in Omaha, NE is looking for a friendly, detail‑oriented front desk associate to support patient flow and clinic operations. This role balances patient contact with essential administrative duties, including accurate record keeping and insurance coordination.

You will collaborate with therapists and staff to maintain a welcoming environment, schedule appointments, and ensure precise documentation.

Qualifications

• High School diploma preferred.
• Front desk and insurance experience preferred.

Responsibilities

• Provide excellent customer service by welcoming and putting people at ease
• Ensure accurate patient records
• Assist physical therapists in delivering high-quality patient care
• Manage and maintain the physical space of the clinic and equipment
• Help patients with exercises and mobility activities
• Document patient progress and communicate effectively with the team

Skills

Customer service

Multitask

Detail oriented

Computer proficiency

Education

High School diploma

Tools

Microsoft Office

Job description

Description

About Us:

The Makovicka Physical Therapy Team strives to provide an atmosphere where we can focus on outstanding service through employee engagement and organizational growth, and to create a welcoming and friendly environment.

Position:

Are you detail oriented and enjoy computer work but also like to be up and moving and not be tied to a desk all of the time? You must be available between the hours of 7:00 am to 6:00 pm.
Great team members are ones who fit our culture and values, working to ensure that patients feel welcome and at ease through their experience in our clinic. We strive to provide a friendly and encouraging environment for our patients and you play a key role. This position will have a mix of active patient interaction and administrative duties in the clinic.

What You’ll Do:

• Provide excellent customer service by welcoming and putting people at ease
• Ensure accurate patient records
• Assist physical therapists in delivering high-quality patient care
• Manage and maintain the physical space of the clinic and equipment
• Help patients with exercises and mobility activities
• Document patient progress and communicate effectively with the team

What You Need to be Successful:

• Enjoy moving and working with patients
• Ability to multitask and prioritize various patient, clinician, and clinic needs
• Detail-oriented and a need to make sure that every detail is correct
• Strong people and communication skills
• Have a high level of proficiency with computers and Microsoft programs

This position requires the ability to deal tactfully with patients, family members, insurance, and the general public. In addition, there is a high degree of physical movement throughout the day. Experience with insurance, patient or customer service and healthcare is preferred.

Benefits Include:

• Insurance
• 401(K) with matching
• Continuing education reimbursement
• Paid Time Off
• and more.

Requirements

Qualifications: High School diploma desired. Previous front desk and insurance experience preferred.