Office Operations Assistant Ambulatory Physical Therapy

Henry Ford Health; Grand Blanc (MI); Hybrid; USD 2,066,000 - 2,755,000; Part time

Job summary

Henry Ford Health is seeking an Office Operations Assistant for our ambulatory physical therapy practice. This part-time role (20 hours per week) involves greeting patients, checking them in and out, collecting documentation, and ensuring a positive patient experience.

Responsibilities include verifying demographics, obtaining insurance precertifications, scheduling appointments, processing charge entries, and handling daily deposits.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job-specific experience required.
• Licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Greet patients and visitors, check them in/out, and gather necessary documents for a smooth patient experience.
• Verify and enter demographics, obtain insurance authorizations and precertifications.
• Schedule and confirm patient appointments and act as a reliable point of contact.
• Process daily charge entries for procedures and services with accuracy.
• Handle collections by gathering co-payments and reconciling daily reports and deposits.
• Provide office and clerical support to the assigned area to maintain an organized practice.

Skills

Customer Service

Interpersonal skills

Education

High school diploma or equivalent / 1 year experience

Tools

EPIC

Microsoft Word

Teams

Job description

Job Description

_ _ Schedule:__ Mon/Wed 7am-5:30pm, Friday 6am-2:30pm - Part Time / 20 hrs

As an Office Operations Assistant, you'll be the welcoming face of our ambulatory physical therapy practice, delivering exceptional customer service while managing critical administrative functions. Your role directly impacts patient experience and operational efficiency.

Key Responsibilities:

• Create a positive first impression by warmly greeting patients and visitors, efficiently checking them in and out, and gathering all necessary documentation to ensure a smooth patient experience.
• Accurately verify and enter demographic information while obtaining and confirming insurance authorizations and precertification—keeping our operations running seamlessly.
• Process medical record release requests and expertly schedule and confirm patient appointments, serving as a reliable point of contact for our patients.
• Manage daily charge entry, review, and submission for patient procedures and services with precision and attention to detail.
• Handle collections professionally by gathering co-payments and meticulously reconciling daily reports and deposits to ensure complete accuracy.
• Provide comprehensive office and clerical support to your assigned area, contributing to a well-organized and efficient practice environment.

Qualifications:

Qualifications

** Requirements:**

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. - Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

** Preferred:**

• Customer Service experience
• Medical billing
• Comfortable with Microsoft Word and Teams
• Use of electronic medical records- EPIC