Patient Experience & Referral Coordinator

University of California; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

The University of California Brentwood office seeks an organized patient services assistant to support physicians and patients across primary and specialty care. You will liaise between patients and providers, facilitate access to services, coordinate referrals, and follow up via telephone and EPIC/Care Connect to ensure a seamless patient experience.

Salary range presented as hourly pay, with responsibilities spanning appointment coordination, referrals, and coverage for community clinics as

Qualifications

• Ability to set priorities reflecting job responsibilities.
• Ability to establish productive relationships with Faculty, Staff, Administration and patients.
• Ability to balance competing demands into productive workflow.
• Verbal communication to clearly convey complex problems.
• Ability to interact diplomatically with diverse patient populations.
• Ability to provide coverage for Community Clinics as assigned.
• Knowledge of specialty practice workflows.
• Familiarity with University policies, systems and IT services.
• Knowledge of hospital computer systems and common software.
• Familiarity with authorization processes & managed care programs.

Skills

Prioritization

Relationship building

Demand management

Verbal communication

Diplomatic interaction

Clinic coverage

Job description

The University of California Brentwood office seeks an organized patient services assistant to support physicians and patients across primary and specialty care. You will liaise between patients and providers, facilitate access to services, coordinate referrals, and follow up via telephone and EPIC/Care Connect to ensure a seamless patient experience.

Salary range presented as hourly pay, with responsibilities spanning appointment coordination, referrals, and coverage for community clinics as