Patient Experience & Quality Improvement Specialist

Great River Health; West Burlington (IA); On-site; USD 74,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay

Health, Dental and Vision plans

PTO

Education Assistance Program

Employee Assistance Program

Employee Referral Bonus Program

Discounted cafeteria meals

Paid Parental Leave

Job summary

Great River Health in Iowa is seeking a Nurse Quality Coordinator to coordinate patient satisfaction surveys across the system, working with hospital leaders and a vendor to drive actionable insights. The role requires an ADN and hospital experience, with opportunities to influence care quality and patient experience metrics.

You will analyze survey results, track improvement efforts, facilitate performance-improvement activities, and assist with regulatory compliance across departments,

Qualifications

• Associate’s degree in nursing (ADN) required.
• Bachelor’s degree in a health-related field preferred.
• 1-3 years hospital/clinical experience required.
• 1-3 years patient satisfaction experience preferred.
• 1-3 years performance and process improvement/LEAN experience preferred.

Responsibilities

• Coordinate the patient satisfaction survey process with hospital leaders and the vendor.
• Analyze patient satisfaction and complaint data and support improvement efforts.
• Provide data collection, analysis and follow-up for performance improvement activities.
• Facilitate performance improvement activities across the health system.
• Assist with ensuring compliance with regulatory agencies in collaboration with departments.

Skills

Patient satisfaction experience

LEAN experience

Hospital/clinical experience

Education

Associate’s degree in nursing (ADN)

Bachelor’s degree in health-related field

Job description

Great River Health in Iowa is seeking a Nurse Quality Coordinator to coordinate patient satisfaction surveys across the system, working with hospital leaders and a vendor to drive actionable insights. The role requires an ADN and hospital experience, with opportunities to influence care quality and patient experience metrics.

You will analyze survey results, track improvement efforts, facilitate performance-improvement activities, and assist with regulatory compliance across departments,