Patient Experience Specialist | 40 Hours per Week | Quality Resources

Great River Health Systems; West Burlington (IA); On-site; USD 74,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay

Matching retirement programs

Health, Dental and Vision plans

Health Savings and Flexible Spending

Employee discounts including carRental

Long-Term Disability, Life, and AD&D

Paid time off (PTO)

Education Assistance Program

Employee Assistance Program

Employee Referral Bonus Program

Discounted cafeteria meals

Paid Parental Leave

Employee Service Recognition program

Voluntary plans including: Life, AD&D,

Short-Term Disability

Critical Illness

Hospital Indemnity

Job summary

Great River Health Systems in Southeast Iowa seeks a health services analyst to coordinate the patient satisfaction survey process across locations, working with hospital leaders and the vendor to collect and analyze data. You will drive actionable insights and support improvement initiatives aimed at enhancing patient experience.

You will facilitate performance improvement activities, assist with regulatory compliance in collaboration with departments, and ensure data-driven follow-up across

Qualifications

• Associate's degree in nursing (ADN) required.
• Bachelor's degree in health-related field preferred.
• 1-3 years hospital/clinical experience required.
• 1-3 years patient satisfaction experience preferred.
• 1-3 years performance and process improvement/LEAN experience preferred.

Responsibilities

• Coordinate the patient satisfaction survey process with hospital leaders and the vendor.
• Analyze patient satisfaction and complaint data and facilitate improvements.
• Provide data collection, analysis and follow-up for performance improvement activities.
• Facilitate performance improvement activities with groups throughout the health system.
• Assist with assuring compliance with regulatory agencies in collaboration with departments.

Skills

Data analysis

LEAN

Quality improvement

Healthcare experience

Education

Associate's degree in nursing (ADN)

Bachelor's degree in health-related field

Job description

Minimum Hiring Wage: From $81,889.60 a year

Job Details: Scheduled Hours: 8:00am - 4:30pm | Monday - Friday Float to multiple locations required

Job Description

Coordinates the patient satisfaction survey process for Southeast Iowa Regional Medical Center, in conjunction with hospital leaders and the vendor. Analyze patient satisfaction and complaint data and collaborates with leaders and staff and facilitates improvement efforts. Provide data collection, analysis and follow-up for performance improvement activities. Facilitate performance improvement activities with various groups throughout the health system. Assist with assuring compliance with regulatory agencies in collaboration with departments.

Qualifications

• Associate's degree in nursing (ADN) required.
• Bachelor's degree in health-related field preferred.
• 1-3 years hospital/clinical experience required.
• 1-3 years patient satisfaction experience preferred.
• 1-3 years performance and process improvement/LEAN experience preferred.

Benefits

• Competitive base pay
• Matching retirement programs
• Health, Dental and Vision plans
• Health Savings and Flexible Spending Accounts
• Employee discounts including car rental, cell-phone plans
• Employer-paid, Long-Term Disability, Life, and AD&D
• Paid time off (PTO)
• Education Assistance Program
• Employee Assistance Program
• Employee Referral Bonus Program
• Discounted cafeteria meals
• Paid Parental Leave
• Employee Service Recognition program
• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.