Patient Experience & Quality Engagement Lead

North Pinellas Children's Medical Center; Palm Harbor (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Life insurance

Short- and long-term disability

401(k) with profit sharing after one年

Job summary

Children’s Medical Center in Florida is seeking a full-time Quality Engagement Specialist to support the Patient-Centered Medical Home team. The role involves engaging with patients and families, coordinating outreach, assisting with care-gap closure, and collaborating with clinical and administrative staff to improve health outcomes and patient experience.

Responsibilities include collecting and analyzing data, supporting quality improvement initiatives, and helping ensure regulatory

Qualifications

• Excellent customer service and communication skills.
• Experience with patient scheduling in an electronic health record preferred.
• Strong organizational skills and ability to maintain accurate notes and records.
• Proficient spelling, grammar, keyboarding, and computer skills.

Responsibilities

• Collaborates with QI team to set quality standards and measures.
• Performs patient outreach to support quality goals and scheduling requirements.
• Compiles data from multiple systems for performance monitoring and planning.
• Reviews data reports to ensure accuracy and regulatory compliance for health services.

Skills

Customer service

Verbal communication

Organization

Data entry

Teamwork

EHR familiarity

Education

High school diploma

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

Children’s Medical Center in Florida is seeking a full-time Quality Engagement Specialist to support the Patient-Centered Medical Home team. The role involves engaging with patients and families, coordinating outreach, assisting with care-gap closure, and collaborating with clinical and administrative staff to improve health outcomes and patient experience.

Responsibilities include collecting and analyzing data, supporting quality improvement initiatives, and helping ensure regulatory