Patient Experience & PALS Support Officer

Leeds Teaching Hospitals NHS Trust; University City (MO); On-site; USD 24,000 - 31,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking a proactive administrator to join the Complaints and PALS teams. You will act as the first-line contact, supporting daily admin duties, processing inquiries, and coordinating correspondence across the trust to ensure efficient service delivery.

You will monitor communications, take minutes in service meetings, and work with clinical and admin staff to maintain high standards of patient experience.

Qualifications

• Excellent organisational and communication skills
• Ability to manage own workload and work to tight deadlines
• Strong IT skills and experience with patient administration systems
• Experience with DATIX is advantageous but training provided

Responsibilities

• Monitor incoming correspondence from multiple sources and answer calls
• Process Complaint and PALS response letters
• Coordinate meeting recording equipment with CSUs
• Take minutes during service management meetings
• Collaborate with medical, nursing and administrative colleagues to ensure smooth service delivery

Tools

DATIX

Job description

Leeds Teaching Hospitals NHS Trust is seeking a proactive administrator to join the Complaints and PALS teams. You will act as the first-line contact, supporting daily admin duties, processing inquiries, and coordinating correspondence across the trust to ensure efficient service delivery.

You will monitor communications, take minutes in service meetings, and work with clinical and admin staff to maintain high standards of patient experience.