Administrator

Lincoln National; Atlanta (GA); On-site; USD 26,967 - 32,960; Full time

Benefits offered by this job

Wellbeing benefits

Friendly team environment

Professional development

Job summary

Practice Plus Group is seeking an Administrator for the MSK & Spinal Service in North Hykeham, Lincoln. You will provide comprehensive admin support, ensuring patient confidentiality and accurate records while booking appointments and handling inquiries.

Join a friendly team, work Monday to Friday, 37.5 hours, with a salary of £22,383 per annum and a range of wellbeing benefits. Develop professionally within a supportive environment and meet KPIs.

Qualifications

• Previous administration experience in a similar setting.
• Competent data-entry ability.
• Sound knowledge and understanding of IT and software packages (Word/Excel).
• Excellent written and phone communication skills.
• Ability to prioritise and work on own initiative.

Responsibilities

• Ensure data confidentiality is maintained at all times.
• Contact patients within scheduled times to book their appointments.
• Ensure all relevant information regarding their appointment is sent to patients.
• Update patient administration electronic records to reflect patient contact.
• Answer the telephone and deal with patient or customer queries.
• Monitor and clear administration task lists to ensure the service meets its performance targets.
• Answer email queries from external customers or colleagues.
• Direct discharges to the appropriate service.
• Contribute to the team objective of meeting all KPIs.
• Maintain Health and Safety and cleanliness standards in the office.
• Prepare and transport outgoing post daily (at the Business Park on site).
• Maintain compliance with mandatory training.
• Perform any other administrative support tasks as required.

Skills

Data-entry

Written communication

Phone communication

Prioritisation

Teamwork

Tools

Word

Excel

Job description

About The Role

As our Administrator at Practice Plus Group MSK & Spinal Service, Lincolnshire, you will provide a comprehensive administration service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient‑centred approach of the team. This role is Monday to Friday, based at North Hykeham, Lincoln.

What you’ll be doing

• Ensure data confidentiality is maintained at all times
• Contact patients within scheduled times to book their appointments
• Ensure all relevant information regarding their appointment is sent to patients
• Update patient administration electronic records to reflect patient contact
• Answer the telephone and deal with patient or customer queries
• Monitor and clear administration task lists to ensure the service meets its performance targets
• Answer email queries from external customers or colleagues
• Direct discharges to the appropriate service
• Contribute to the team objective of meeting all Key Performance Indicators (KPIs)
• Maintain Health and Safety and cleanliness standards in the office
• Prepare and transport outgoing post daily (at the Business Park on site)
• Maintain compliance with mandatory training
• Perform any other administrative support tasks as required

What we’ll look for in you

• Previous administration experience in a similar setting
• Competent data‑entry ability
• Sound knowledge and understanding of IT and software packages (Word/Excel)
• Excellent written and phone communication skills
• Ability to prioritise and work on own initiative
• Flexibility, teamwork spirit, and ability to follow instructions while prioritising a busy workload

What you can expect in return

• A salary of £22,383 per annum
• Work 37.5 hours a week, Monday to Friday
• An extensive range of wellbeing and lifestyle benefits
• Working within a friendly and supportive team
• Support to grow in your role and continue your professional development
• 25 days holiday increasing with service to a maximum of 28 days plus bank holidays

At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK; we are unable to provide any type of sponsorship.