Patient Experience Optimization Specialist

University of Utah Health; Salt Lake City (UT); On-site; USD 85,000 - 110,000; Full time

Job summary

University of Utah Health is seeking a Senior Experience Improvement Specialist to align leaders with patient experience goals and drive data-informed improvements. You will manage performance dashboards, analyze trends, and coach teams on communications and culture initiatives.

The role requires strong organizational skills, attention to detail, and collaboration with leadership across departments in a patient-centered environment.

Qualifications

• Bachelor’s degree required.
• Four years of relevant experience.
• Experience in improvement science or patient experience leadership preferred.

Responsibilities

• Guides departments in setting experience-related goals and managing performance dashboards.
• Facilitates improvement discussions using qualitative and quantitative feedback.
• Analyzes experience trends to inform strategies and prioritize interventions.
• Coaches leaders and frontline staff on communication, engagement, and culture initiatives.
• Applies improvement frameworks to scale effective practices across similar teams.
• Leads medium-scale projects and collaborates across departments.

Skills

Facilitation

Data interpretation

Patient experience

Advanced Excel

Tableau

Workflow management tools

Communication

Collaboration

Education

Bachelor's degree

Tools

Excel

Tableau

Workflow management tools

Job description

University of Utah Health is seeking a Senior Experience Improvement Specialist to align leaders with patient experience goals and drive data-informed improvements. You will manage performance dashboards, analyze trends, and coach teams on communications and culture initiatives.

The role requires strong organizational skills, attention to detail, and collaboration with leadership across departments in a patient-centered environment.