Service Specialist

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical plan options

Delta Dental

Vision plan

Pre-Tax Savings

Retirement package

Job summary

Mayo Clinic in Rochester, MN is seeking a Service Specialist- Operations to act as an ambassador for the practice, handling patient inquiries by phone, website, email and in person, promoting services and supporting scheduling and registration.

The role includes on-call rotation, coordinating resources, and ensuring a positive patient experience. Prior Mayo Clinic experience is preferred, with strong Microsoft Office skills and attention to detail.

Qualifications

• Associate degree with 3 years of customer service experience, or college diploma with 4 years.
• Strong written and verbal communication; attention to detail.
• Experience with scheduling, registration systems, and CRM is desirable.

Responsibilities

• Respond to patient inquiries and promote services.
• Schedule appointments and handle registration, check-in/out.
• Assist with on-call rotation and resolve operational issues.

Skills

Customer service

Multitasking

Communication skills

Arabic language

Office software

Education

Associate degree

College diploma

Tools

Microsoft Word

Microsoft Excel

CRM system

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Qualifications

Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician’s office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician’s office, appointment scheduler or service industry.

Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc.

Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred.

Exemption Status

Nonexempt

Compensation Detail

$23.29 - $33.36 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday; rotating shifts 6:30 a.m. - 5:30 p.m.

Weekend Schedule

n/a

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.