Patient Experience Operations Nurse & Coach

UF Health Central Florida; Leesburg (FL); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

UF Health Central Florida is seeking a Patient Experience Operations Nurse who will serve as the daily contact for clinical and non-clinical leaders, coaching on patient experience initiatives and sustaining high satisfaction results. This role reports to the Division Director for Patient Experience and collaborates with nursing leadership to drive top quartile performance.

Responsibilities include coaching, process improvement, mentorship, and coordinating patient and family advisory

Qualifications

• Florida RN license is required.
• Two years of professional experience in education/mentoring or coaching.
• Bachelor’s in Nursing, Healthcare Administration or related field preferred.

Responsabilités

• Drive patient experience initiatives across the Division/Campus.
• Coach and mentor leaders to improve HCAHPS and patient satisfaction.
• Develop relationships with campus leaders to influence unit culture.
• Lead process improvements and accountability reviews for patient experience.
• Coordinate PFAC meetings and communicate feedback to leadership.

Connaissances

English language

Formation

RN licensure

Bachelor's in Nursing/Healthcare Admin

Description du poste

UF Health Central Florida is seeking a Patient Experience Operations Nurse who will serve as the daily contact for clinical and non-clinical leaders, coaching on patient experience initiatives and sustaining high satisfaction results. This role reports to the Division Director for Patient Experience and collaborates with nursing leadership to drive top quartile performance.

Responsibilities include coaching, process improvement, mentorship, and coordinating patient and family advisory