Patient Experience Operations Leader

Sodexo; Worcester, Northern (MA, KY); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Sodexo at UMass Memorial Medical Center - University Campus in Worcester, MA is seeking a Patient Services Manager 1 to lead daily patient dining operations and mailroom services, ensuring an exceptional patient experience.

The role emphasizes frontline team leadership, collaboration with nursing and Food & Nutrition Services, adherence to safety and quality standards, and workforce planning. This is a hands-on, impact-driven leadership position within a fast-paced healthcare setting.

Qualifications

• Experience guiding frontline teams in service-driven operations.
• Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
• Background in staff scheduling, onboarding, and day-to-day operational coordination.
• Commitment to service excellence through patient engagement and quality monitoring.
• Organizational skills that support workflow management and continuous improvement.

Responsibilities

• Oversee daily patient dining operations and mailroom services.
• Lead frontline teams and manage performance.
• Ensure regulatory compliance and exceptional patient experience.

Skills

Leadership

Communication

Staff management

Operational coordination

Patient experience

Quality monitoring

Education

Associate degree or equivalent experience

Job description

Sodexo at UMass Memorial Medical Center - University Campus in Worcester, MA is seeking a Patient Services Manager 1 to lead daily patient dining operations and mailroom services, ensuring an exceptional patient experience.

The role emphasizes frontline team leadership, collaboration with nursing and Food & Nutrition Services, adherence to safety and quality standards, and workforce planning. This is a hands-on, impact-driven leadership position within a fast-paced healthcare setting.