Patient Experience & Operations Leader

Sodexo Group; Tyler (TX); Hybrid; USD 65,000 - 84,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care

401(k) Plan with Matching

Paid Time Off

Tuition Reimbursement

Job summary

Sodexo Group in Tyler, Texas, is looking for a Patient Service Manager to oversee patient experience and daily operations across two healthcare facilities, including mailroom and patient dining services. You will manage people, set direction, and deploy resources to improve service quality, safety, and satisfaction while ensuring regulatory compliance and smooth workflows in a complex hospital environment.

This role emphasizes hands-on leadership of frontline teams and professional growth within

Qualifications

• Experience guiding frontline teams in service-driven operations such as mailroom, dining, or healthcare support.
• Educational background of an Associate degree or equivalent experience.
• Minimum 2 years in management with related experience.

Responsibilities

• Oversee mailroom services and patient dining operations across two facilities.
• Lead teams, set direction, and deploy resources to improve service quality.
• Ensure regulatory compliance and a consistently positive patient experience.

Skills

Frontline team leadership

Operations management

Customer service excellence

Regulatory compliance knowledge

Education

Associate degree or equivalent experience

Job description

Sodexo Group in Tyler, Texas, is looking for a Patient Service Manager to oversee patient experience and daily operations across two healthcare facilities, including mailroom and patient dining services. You will manage people, set direction, and deploy resources to improve service quality, safety, and satisfaction while ensuring regulatory compliance and smooth workflows in a complex hospital environment.

This role emphasizes hands-on leadership of frontline teams and professional growth within