Patient Experience & Operations Coordinator

Memorialhermann; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Memorial Hermann is seeking a Quality Improvement Coordinator to assist management in overseeing departmental operations, ensuring accurate registration, data integrity and efficient processes. The role emphasizes mentoring staff, handling escalated issues, and staff training, with a Monday–Friday daytime schedule.

You will monitor reports, analyze billing data, support HR processes, and represent the department at meetings while promoting compassionate, safe, and personalized patient

Qualifications

• High school diploma or GED required.
• Experience in hospital or medical office preferred.
• Strong multitasking and typing skills.

Responsibilities

• Completes quality review and monitors for process improvement opportunities.
• Calculates percentage of error for key elements, tracks and reports to management.
• Participates in educational endeavors of department.
• Maintains knowledge base of processes and systems by attending update meetings and review training, represents department in meetings as needed.
• Gathers information and prepares and analyzes operations reports, correcting errors to insure accurate billing and developing and maintaining staff schedules to ensure optimal coverage.
• Interacts with all staff levels to insure resolution of issues.
• Monitors assigned reports for data integrity.
• Researches and corrects accounts as required.
• Protects the financial integrity of the facility by insuring accuracy of all functions performed by staff across all departmental areas of responsibility.
• Participates in preparation and presentation of department staff meetings, education, and in-services.
• Monitors, reviews, and resolves patient account issues on assigned reports.
• Performs account analysis and trending.
• Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians' office staff.
• Supports HR processes including coaching and mentoring of staff; handling performance issues through tracking, counseling, and resolving; determining and enforcing HR verbal warning policy and documenting written warnings; and interviewing and submitting hiring recommendations.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Skills

Quality improvement

Supervisory experience

Data reporting

Billing knowledge

Education

High School diploma or GED

Job description

Memorial Hermann is seeking a Quality Improvement Coordinator to assist management in overseeing departmental operations, ensuring accurate registration, data integrity and efficient processes. The role emphasizes mentoring staff, handling escalated issues, and staff training, with a Monday–Friday daytime schedule.

You will monitor reports, analyze billing data, support HR processes, and represent the department at meetings while promoting compassionate, safe, and personalized patient