Patient Business Service Coordinator - Neurosurgery

Memorial Hermann Health System; Cochran's Crossing (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Memorial Hermann Health System is seeking a quality improvement coordinator to assist management in overseeing departmental operations, mentoring staff, and ensuring accurate registration, data integrity, and reporting. The role includes scheduling, training, and handling escalated issues within a Monday–Friday 8a–5p shift.

The position emphasizes accuracy in billing, process improvement, and staff collaboration across patient access and support services.

Qualifications

• High school diploma or GED required.
• Three years hospital/medical business office experience preferred.
• Strong multitasking and typing skills.
• Supervisory or leadership experience preferred.

Responsibilities

• Oversee departmental operations and mentor staff to improve quality processes.
• Monitor and correct reports, ensure data integrity and accurate billing.
• Schedule staff and coordinate staff education and training.
• Address escalated issues and maintain effective communication with patient access teams.
• Ensure compliance with policies, budget, and service quality standards.
• Support HR processes including coaching, performance tracking and investigations.

Skills

Hospital office experience

Supervisory/leadership

Data entry accuracy

Multi-tasking

Communication

Education

High School Diploma or GED

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for assisting management in overseeing departmental operations including mentoring other employees as a quality improvement coordinator, insuring accurate completion of registration, monitoring and correction of reports, data integrity, accuracy and continuity of processes, handling escalated issues, scheduling staff, and staff training and education.

Shift: Monday - Friday, 8a - 5p.

Minimum Qualifications

Education: High School Diploma or GED

Licenses/Certifications: (None)

• Experience / Knowledge / Skills: Three (3) years of experience in a hospital or medical business office setting preferred Ability to multi-task Proficient typing/keyboarding skills Supervisory and/or leadership experience preferred

Principal Accountabilities

• Completes quality review and monitors for process improvement opportunities.
• Calculates percentage of error for key elements, tracks and reports to management.
• Participates in educational endeavors of department.
• Maintains knowledge base of processes and systems by attending update meetings and review training, represents department in meetings as needed.
• Gathers information and prepares and analyzes operations reports, correcting errors to insure accurate billing and developing and maintaining staff schedules to ensure optimal coverage.
• Interacts with all staff levels to insure resolution of issues.
• Monitors assigned reports for data integrity.
• Researches and corrects accounts as required.
• Protects the financial integrity of the facility by insuring accuracy of all functions performed by staff across all departmental areas of responsibility.
• Participates in preparation and presentation of department staff meetings, education, and in-services.
• Monitors, reviews, and resolves patient account issues on assigned reports.
• Performs account analysis and trending.
• Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff.
• Supports HR processes including coaching and mentoring of staff; handling performance issues through tracking, counseling, and resolving; determining and enforcing HR verbal warning policy and documenting written warnings; and interviewing and submitting hiring recommendations.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Together, we’re creating an environment where exceptional care can flourish. It starts with you.