Patient Experience & Operations Coordinator

OLC Development, Inc; Naples (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

PTO

401k

Job summary

OrthoLazer Orthopedic Wellness Centers in Florida seeks a Patient Care Coordinator to be the face and voice of the center, delivering a warm, professional patient experience while supporting daily operations and growth.

You will engage patients, educate them on laser therapy, manage front desk tasks, scheduling, payments, and follow-up, and contribute to community outreach and center initiatives. If you thrive in service, lead with ownership, and enjoy building relationships, this role fits you.

Qualifications

• Customer-facing experience in healthcare, hospitality, or retail.
• Previous leadership or supervisory experience.
• Experience driving business growth through customer engagement.
• Strong commitment to exceptional patient experiences.
• Ability to manage high-volume interactions with professionalism and attention to detail.
• Team-oriented with ownership mindset.

Responsibilities

• Deliver a warm, professional, and welcoming patient experience, building meaningful relationships that foster trust, satisfaction, and retention.
• Educate prospective and current patients on laser therapy, treatment expectations, and benefits.
• Manage patient communications, including phone calls, text messages, email correspondence, and proactive follow-up.
• Oversee daily front desk operations, including patient scheduling, check-in/check-out, payment processing, and financial reconciliation.
• Optimize patient scheduling and operational workflows to support center efficiency, laser technician productivity, and overall performance.
• Maintain a clean, organized, and professional center environment while collaborating with clinical staff and leadership.
• Support business growth through patient engagement, community outreach, referral development, and local marketing initiatives.
• Coordinate social media content and engagement to strengthen brand awareness, promote center initiatives, and connect with the local community.
• Demonstrate initiative and ownership by identifying opportunities to improve patient satisfaction, operational efficiency, and new patient growth.
• Contribute to a positive, service-driven team culture while supporting the center's overall success.

Skills

Customer service

Leadership

Relationship building

Communication

Multi-tasking

Hospitality

Tools

Scheduling software

EMR systems

Microsoft Office

Job description

OrthoLazer Orthopedic Wellness Centers in Florida seeks a Patient Care Coordinator to be the face and voice of the center, delivering a warm, professional patient experience while supporting daily operations and growth.

You will engage patients, educate them on laser therapy, manage front desk tasks, scheduling, payments, and follow-up, and contribute to community outreach and center initiatives. If you thrive in service, lead with ownership, and enjoy building relationships, this role fits you.