Patient Care Coordinator

OLC Development, Inc; Sarasota (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

PTO

Job summary

OrthoLazer Orthopedic Wellness Centers is seeking a Patient Care Coordinator to be the friendly face guiding patients through their care journey, from initial contact to follow-up. The role combines patient education, engagement, and efficient office operations to ensure a smooth experience.

You will educate patients on laser therapy, manage multi‑line communications, coordinate scheduling, and support payments, contributing to a high‑quality, service‑driven clinic flow.

Qualifications

• 1-3 years of experience in a customer-facing or patient-facing role.
• Basic understanding of healthcare workflows.
• Experience with EMR systems, scheduling platforms, and Microsoft Office Suite.
• Experience handling high-volume interactions with attention to detail and service excellence.

Responsibilities

• Serve as the first point of contact, delivering a warm, professional experience for every patient.
• Build rapport with patients to foster trust in their care journey.
• Educate patients on laser therapy, treatment expectations, and benefits.
• Manage inbound/outbound communications via phone, text, and email.
• Coordinate and optimize patient scheduling to support clinic flow and technician productivity.
• Maintain a clean, organized front office environment.
• Assist with patient check‑in and check‑out procedures.
• Process patient payments and support daily financial reconciliation.

Skills

Customer-facing

Patient-facing

EMR experience

Scheduling platforms

Microsoft Office

Phone/communication

Tools

EMR systems

Scheduling platforms

Microsoft Office Suite

Job description

Job Title: Patient Care Coordinator

OrthoLazer Orthopedic Wellness Centers are redefining how musculoskeletal pain is treated – offering a cutting-edge, drug-free, and non‑invasive solution for patients experiencing acute and chronic conditions. Our approach blends innovative MLS laser technology with a highly personalized patient experience, helping individuals recover faster, move better, and live with less pain.

We are a values‑driven organization guided by: Care from Our Core, Pursue Excellence, Communicate Candidly, Shine as One, and We Are Orthopreneurs. These principles shape how we care for patients, support one another, and grow our impact.

Position Overview

As a Patient Care Coordinator, you are the face and voice of the center—playing a vital role in shaping each patient’s experience from their first interaction through their care journey.

This role blends patient engagement, education, and operational excellence, requiring someone who is both highly organized and deeply compassionate. You will help patients feel confident in their decision to pursue care while ensuring the center runs efficiently and professionally.

Key Responsibilities

• Serve as the first point of contact, delivering a warm, professional, and welcoming experience for every patient

• Build meaningful rapport with patients, fostering trust and confidence in their care journey

• Educate prospective and current patients on laser therapy, treatment expectations, and benefits

• Manage inbound and outbound communications, including multi‑line phone systems, text and email follow‑up

• Coordinate and optimize patient scheduling to support clinic flow and laser technician productivity

• Maintain a clean, organized, and professional front office environment

• Process patient payments and support daily financial reconciliation processes

• Assist with patient check‑in and check‑out procedures, ensuring a seamless experience

• Support operational workflows that contribute to overall center efficiency and growth

Qualifications

• 1-3 years of experience in a customer‑facing, patient‑facing, or client service role

• Basic understanding of healthcare workflows

• Experience with EMR systems, scheduling platforms, and Microsoft Office Suite

• Experience managing high‑volume interactions while maintaining composure, attention to detail, and service excellence

• Experience handling payments, point‑of‑sale systems, or financial transactions with accuracy and professionalism

• Strong communication skills, including clear, confident phone presence and professional written communication

• Team‑oriented mindset with a willingness to support overall operations and contribute to a cohesive, service‑driven culture

Why OrthoLazer?

• Be part of an innovative and rapidly growing healthcare model

• Play a meaningful role in shaping each patient’s experience and care journey

• Work in a collaborative, purpose‑driven team environment

• Develop expertise in patient engagement, care coordination, and front office operations

• Gain exposure to advanced, non‑invasive orthopedic treatment solutions

• Opportunity for career growth and advancement within a scaling organization

At OrthoLazer, we don’t just treat pain—we change lives.

Schedule:

• Full‑Time
• Monday - Friday
• 8am - 4pm

Benefits:

• Health Insurance
• PTO