Patient Experience Office Coordinator & Scheduler

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare in Fredericksburg, VA is seeking an Office Coordinator to support front-end revenue cycle and patient services. The role focuses on patient satisfaction, efficient check-in, and accurate data entry in PMIS and EHR systems.

Ideal candidates have at least one year of medical office experience, proficiency with Microsoft Office, and a customer-service mindset. This full-time position requires multi-specialty exposure and professional patient interactions.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the PMIS, obtaining and verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims.
• Presents patients with appropriate paperwork based upon appointment type and registration status.
• Monitors the reception area and keeps patients, family members, visitors and Associates informed of schedule adjustments.
• Maintains a neat and orderly waiting area.
• Courteously answers all incoming phone calls, takes messages and delivers/communicates in a timely manner, triages calls and checks voicemail throughout the day.
• Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care.
• Ensures security and accuracy of patient files, payments and databases.
• Communicates with physicians’ offices and staff in a timely and professional manner via the EHR and Patient Portal.
• Reviews patient accounts for outstanding balances, collects co-payments, deductibles and balances at time of service, posts payments and reconciles records.
• Responds to requests from the centralized billing office to ensure timely submission of claims.
• Schedules follow up appointments, diagnostic testing and other services for patients as required.
• Ensures all services are authorized and necessary referrals are active as required.
• Supports participation in government incentive programs by collecting and recording data and providing communication to patients.
• May assist with entry and processing of physician billing and reconciliation of charges.
• Performs other duties as assigned.

Skills

Customer service

Front-end revenue cycle

Office coordination

Phone etiquette

Microsoft Office

Education

High School Diploma or GED

Tools

PMIS

EHR

Patient Portal

Job description

Mary Washington Healthcare in Fredericksburg, VA is seeking an Office Coordinator to support front-end revenue cycle and patient services. The role focuses on patient satisfaction, efficient check-in, and accurate data entry in PMIS and EHR systems.

Ideal candidates have at least one year of medical office experience, proficiency with Microsoft Office, and a customer-service mindset. This full-time position requires multi-specialty exposure and professional patient interactions.