Patient Experience Office Coordinator

Bon Secours Mercy Health; Greenville (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision coverage

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health seeks an Office Coordinator for Carolina Women's Health to coordinate services of the practice and support front desk/MA tasks. The role includes supervising office staff, handling administrative functions, and ensuring regulatory compliance.

The position emphasizes patient flow, documentation accuracy, HIPAA adherence, and collaboration with clinical teams to deliver high-quality care. A strong service orientation and teamwork are essential.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• 1-2 years healthcare experience preferred.
• 1-2 years of extensive customer service experience preferred.
• Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred.

Responsibilities

• Coordinate and monitor the work of assigned office staff and administrative functions.
• Provide front desk and Medical Assistant support as needed.
• Ensure compliance with regulatory requirements and HIPAA guidelines.
• Assist with scheduling, patient check-in, and chart management to support efficient operations.
• Support billing, insurance verification, and CPT/ICD-9 coding accuracy where applicable.

Education

High School Diploma or GED

Bachelor's degree

Job description

Bon Secours Mercy Health seeks an Office Coordinator for Carolina Women's Health to coordinate services of the practice and support front desk/MA tasks. The role includes supervising office staff, handling administrative functions, and ensuring regulatory compliance.

The position emphasizes patient flow, documentation accuracy, HIPAA adherence, and collaboration with clinical teams to deliver high-quality care. A strong service orientation and teamwork are essential.