Healthcare Office Coordinator & Front Desk Lead

Bon Secours Mercy Health; Virginia Beach (VA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) with employer contributions

Health benefits

Job summary

Bon Secours Mercy Health is seeking an Office Coordinator for In Motion Physical Therapy - Town Center in Virginia Beach. The role blends front-desk duties with clinical support, including patient flow, scheduling, and basic exam prep under supervision.

Strong emphasis on accuracy, confidentiality, and patient experience. The position requires a High School Diploma or GED (Bachelor’s preferred), BLS certification, and 1–2 years in healthcare plus customer service.

Qualifications

• Requires HS diploma or GED; bachelor’s degree preferred.
• BLS certification required (American Heart Association).
• 1–2 years healthcare experience preferred.
• 1–2 years customer service experience preferred.
• Experience in pre-access (scheduling, pre-registration, financial clearance) preferred.

Responsibilities

• Coordinate services of assigned practice and front desk activities.
• Monitor compliance with regulatory requirements and policies.
• Assist with scheduling, check-in, and patient flows.
• Verify insurance and authorizations as needed.
• Post charges and manage daily deposits; maintain charts and documentation.
• Support staff training and maintain professional relationships.

Skills

Healthcare experience

Customer service

Pre-access coordination

Education

High School Diploma or GED

Bachelor’s degree

Tools

EMR system

Medical billing software

Job description

Bon Secours Mercy Health is seeking an Office Coordinator for In Motion Physical Therapy - Town Center in Virginia Beach. The role blends front-desk duties with clinical support, including patient flow, scheduling, and basic exam prep under supervision.

Strong emphasis on accuracy, confidentiality, and patient experience. The position requires a High School Diploma or GED (Bachelor’s preferred), BLS certification, and 1–2 years in healthcare plus customer service.