Patient Experience Navigator - Ownership & Results

Optimal Health Chiropractic & Physical Therapy; Egg Harbor Township (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Optimal Health Chiropractic & Physical Therapy is hiring a Patient Care Coordinator to act as the quarterback of the patient journey in a fast-growing practice. You’ll connect patients with doctors, therapists, and front office, ensuring appointments are scheduled, understood, and kept.

You’ll build relationships, communicate clearly on the phone and in person, and manage scheduling, finances, and logistics.

Qualifications

• Excellent with people and able to build genuine relationships.
• Strong communication skills in person and on the phone.
• Proactive in outbound follow-up and quick to schedule appointments.
• Detail-oriented with strong organizational abilities.
• Comfortable with goals, accountability, and ownership.

Responsibilities

• Building genuine relationships with patients.
• Talking with patients in person and on the phone.
• Making outbound follow-up calls every day.
• Helping new patients navigate their first visits.
• Supporting patients with treatment plan understanding and commitment.
• Coordinating scheduling, financial, and logistical concerns.
• Tracking follow-ups so nobody falls through the cracks.
• Re-engaging patients who have disappeared.
• Coordinating chiropractic and physical therapy care.
• Reinforcing provider recommendations.

Skills

People skills

Communication

Phone confidence

Sales aptitude

Organized

Ownership mindset

Job description

Optimal Health Chiropractic & Physical Therapy is hiring a Patient Care Coordinator to act as the quarterback of the patient journey in a fast-growing practice. You’ll connect patients with doctors, therapists, and front office, ensuring appointments are scheduled, understood, and kept.

You’ll build relationships, communicate clearly on the phone and in person, and manage scheduling, finances, and logistics.