Patient Experience Navigator - Onsite Care Concierge

UChicago Medicine; Illinois; On-site; USD 25,000 - 36,000; Full time

Job summary

UChicago Medicine’s Orland Park clinic is seeking a Patient Concierge to support patient access and navigation, coordinating check-in, rooming, and transportation. The role requires extensive walking and active engagement with the care team to ensure a seamless experience for patients.

The ideal candidate has 2–5 years of customer service experience in outpatient settings and strong communication skills, with preferred familiarity with EPIC and Microsoft Office.

Qualifications

• High School diploma or equivalent required.
• 2–5 years of high-level customer service in outpatient setting.
• Effective communication in oral and written form.

Responsibilities

• Provide exceptional patient service and handle inquiries.

Skills

Customer service

Effective communication

Education

High School diploma

Associate's or Bachelor's degree

Tools

EPIC

Microsoft Office

Job description

UChicago Medicine’s Orland Park clinic is seeking a Patient Concierge to support patient access and navigation, coordinating check-in, rooming, and transportation. The role requires extensive walking and active engagement with the care team to ensure a seamless experience for patients.

The ideal candidate has 2–5 years of customer service experience in outpatient settings and strong communication skills, with preferred familiarity with EPIC and Microsoft Office.