Patient Experience Navigator – Multi-Clinic Care

Keta Medical Center; Oradell (NJ); On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Keta Medical Center is hiring a full-time Patient Experience Liaison to support patients from their first visit through ongoing care at our New Jersey locations. This on-site role combines patient communication, education, care coordination, and administrative tasks, working closely with clinical teams to ensure a positive treatment journey.

The ideal candidate communicates with empathy, welcomes patients at visits, conducts orientations, educates on programs and treatment options, tracks

Qualifications

• Excellent communication and organizational skills.
• Compassionate, patient-centered approach with professional boundaries.
• Ability to manage multiple priorities in a fast-paced healthcare setting.
• Experience in healthcare or mental health customer service preferred.
• Willingness to travel between NJ clinics.

Responsibilities

• Serve as a primary point of contact for new and existing patients, answering questions and providing clear, empathetic information about treatment, programs, and scheduling.
• Greet patients and conduct orientations covering program structure, staff, resources and what to expect.
• Educate patients about programs, psychiatric services, therapy modalities, and treatment options.
• Track patient progress and follow up on missed sessions, identify barriers to engagement.
• Assist with care coordination, therapist assignments, and scheduling across programs.
• Collaborate with physicians, nurses, therapists and other clinical team members to support patients.
• Communicate patient needs to clinical staff and share updates across the care team.
• Attend team meetings to review sessions and align on patient needs.
• Support patients in understanding and remaining engaged in treatment; address barriers.
• Participate in community events to represent Keta Medical Center and support outreach.
• Travel between clinic locations as needed.

Skills

Communication

Interpersonal skills

Organizational skills

Independent work

Education

Bachelor’s degree

Tools

Salesforce

EHR systems

Job description

Keta Medical Center is hiring a full-time Patient Experience Liaison to support patients from their first visit through ongoing care at our New Jersey locations. This on-site role combines patient communication, education, care coordination, and administrative tasks, working closely with clinical teams to ensure a positive treatment journey.

The ideal candidate communicates with empathy, welcomes patients at visits, conducts orientations, educates on programs and treatment options, tracks