On-Site Patient Experience Specialist — Weekend Availability

Keta Medical Center; Oradell (NJ); Presencial; USD 43.000 - 46.000; Jornada completa

Descripción de la vacante

Keta Medical Center is hiring a full-time Patient Experience Liaison in New Jersey. This on-site role supports patients from initial visit through ongoing care, coordinating information, education, and administrative tasks to ensure a seamless treatment journey.

The position requires weekend availability, travel between NJ locations, and strong communication with clinical teams to promote a compassionate, patient-centered experience. Travel reimbursements apply for eligible sites.

Formación

• Bachelor’s degree in a relevant field from an accredited program.
• Familiarity with EHR/CRM systems and patient data handling.
• Experience in healthcare, mental health, or a related setting preferred.

Responsabilidades

• Serve as primary contact for patients, guiding them through treatment options and scheduling.
• Greet patients, conduct orientations about programs, staff, and care processes.
• Educate patients on available services and care pathways.
• Track patient progress and follow up on missed sessions or barriers to care.
• Assist with care coordination, therapist assignments, and scheduling logistics.
• Collaborate with physicians, nurses, and therapists to support patient needs.
• Communicate patient concerns to the care team and ensure timely updates.
• Participate in team meetings to align on patient needs and care plans.
• Support outreach efforts and represent Keta Medical Center at events.
• Travel between clinic locations as required.

Conocimientos

Communication

Interpersonal skills

Organizational skills

Patient-centered care

Independent work

Team collaboration

Healthcare experience

Educación

Bachelor’s degree in Social Work, Public Health, Psychology, Healthcare Administration

Herramientas

Salesforce

EHR systems

Descripción del empleo

Keta Medical Center is hiring a full-time Patient Experience Liaison in New Jersey. This on-site role supports patients from initial visit through ongoing care, coordinating information, education, and administrative tasks to ensure a seamless treatment journey.

The position requires weekend availability, travel between NJ locations, and strong communication with clinical teams to promote a compassionate, patient-centered experience. Travel reimbursements apply for eligible sites.