Patient Experience Navigator II
Mayo Career Site US
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Job summary
The Information Desk Attendant II at Mayo Clinic in Rochester serves as an advanced frontline resource for patients and visitors, guiding them with empathy and coordinating services to support a seamless, patient-centered experience.
You will greet patients, visitors, and staff professionally, address needs in routine and high-stress situations, maintain HIPAA confidentiality, and collaborate with clinical and operational teams to ensure appropriate support and service recovery.
Job description
The Information Desk Attendant II at Mayo Clinic in Rochester serves as an advanced frontline resource for patients and visitors, guiding them with empathy and coordinating services to support a seamless, patient-centered experience.
You will greet patients, visitors, and staff professionally, address needs in routine and high-stress situations, maintain HIPAA confidentiality, and collaborate with clinical and operational teams to ensure appropriate support and service recovery.
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