Patient Experience Navigator — Flexible Schedule

Regional Women; Upper Providence Township (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Generous PTO

Healthy insurance options

Life insurance

Disability coverage

Employee counseling services

Job summary

Axia Women’s Health is hiring a Patient Service Representative to be the first and last point of contact for patients at the office. You will handle scheduling, registration, copay collection, and inquiries with a focus on empathy and efficiency.

The role requires excellent communication, multitasking in a fast-paced environment, and a commitment to quality patient care across 150 locations nationwide.

Qualifications

• High School diploma or equivalent required.
• Medical Receptionist/PSR experience preferred, but not required.

Responsibilities

• Greet patients and visitors professionally and direct to waiting areas.
• Register patients and activate files; collect copayments.
• Verify insurance eligibility and communicate benefits clearly.
• Schedule and modify appointments; respond to patient inquiries.
• Route calls, messages, and coordinate with clinical staff for smooth operations.

Skills

Customer service

Multitasking

Compassion

Time management

Team collaboration

Adaptability

Flexible schedule

Education

High School diploma or equivalent

PSR/Medical receptionist experience (preferred)

Job description

Axia Women’s Health is hiring a Patient Service Representative to be the first and last point of contact for patients at the office. You will handle scheduling, registration, copay collection, and inquiries with a focus on empathy and efficiency.

The role requires excellent communication, multitasking in a fast-paced environment, and a commitment to quality patient care across 150 locations nationwide.