Night Patient Advocate & Liaison for Care Experience

Carilion Clinic; Roanoke (VA); Presencial; USD 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, & Vision Benefits

Pension Plan

Paid Time Off

Onsite fitness studios

Continued education and training

Descripción de la vacante

Carilion Clinic in Roanoke, VA is seeking a Patient Representative for the Night shift (Mon, Tue, Wed, 7pm–7am). You will support patient care by coordinating communication between patients, families, and healthcare teams, resolving concerns, and connecting patients with community resources.

You will monitor patient flow, assist with discharge and placement, and collaborate with Risk Management and Pastoral Care to promote a safe, respectful, and patient-centered experience.

Formación

• Bachelor's degree required or 4 years of relevant experience in lieu of degree.
• Minimum of 1 year of experience working with the public is required.
• Strong interpersonal, communication, and conflict resolution skills are required.
• Knowledge of community resources and patient support services is preferred.
• Demonstrated ability to maintain confidentiality.

Responsabilidades

• Works collaboratively with medical staff to support optimal patient care plans and outcomes.
• Serves as a liaison between patients, families, and healthcare teams to promote communication and understanding.
• Advocates for patients and families by identifying needs and coordinating appropriate services and resources.
• Identifies, assesses, and responds to patient and family questions, concerns, complaints, and grievances.
• Facilitates resolution of complex or sensitive situations involving patients, families, and staff.
• Provides emotional support to patients and families during crisis situations.
• Monitors patient flow when working in the Emergency Department and assists in reducing LWBS rates.
• Supports patient placement, including movement from waiting areas and discharge lounge coordination.
• Connects patients with available community resources.
• Works with insurance agencies to assist with patient transportation.
• Collaborates with interdisciplinary teams including Risk Management, Pastoral Care, and community partners.
• Assists with public-facing activities such as education, outreach, and special programs to enhance patient experience.
• Participates in initiatives to improve patient satisfaction and service excellence.
• Administers and supports patient experience surveys and feedback processes.
• Serves as a resource regarding patient rights and responsibilities, hospital policies and procedures, advance directives, and organ donation.
• Maintains compliance with HIPAA and confidentiality standards in all interactions.
• Assists with front-line communication including answering phones and supporting patient inquiries.
• Promotes a professional, patient-centered environment focused on quality care and service excellence.
• Enhances professional development through participation in education and training opportunities.

Conocimientos

Interpersonal skills

Communication

Conflict resolution

Educación

Bachelor's degree or 4 years of relevant experience

Descripción del empleo

Carilion Clinic in Roanoke, VA is seeking a Patient Representative for the Night shift (Mon, Tue, Wed, 7pm–7am). You will support patient care by coordinating communication between patients, families, and healthcare teams, resolving concerns, and connecting patients with community resources.

You will monitor patient flow, assist with discharge and placement, and collaborate with Risk Management and Pastoral Care to promote a safe, respectful, and patient-centered experience.