Patient Experience Navigator

UCLA Outpatient Clinics; Torrance, Northern (CA, KY); Hybrid; USD 40,000 - 58,000; Full time

Job summary

UCLA Outpatient Clinics in Torrance, CA seeks a dedicated role to support physicians and patients directly. You will liaison between patients and clinicians, help patients navigate the health system, and coordinate referrals and follow-up communications through EPIC/Care Connect.

The position also involves processing authorizations for multi-specialty care and scheduling GI procedures, balancing patient needs with clinic efficiency and resource availability.

Responsibilities

• acting as a liaison for the patients and physicians in the practice
• assisting patients in accessing service within the health system
• facilitating communication with referring physicians
• referring patients to appropriate resources
• providing follow-up through telephone and EPIC/Care Connect
• processing authorizations for multi-specialty and scheduling internal and external GI procedures

Job description

UCLA Outpatient Clinics in Torrance, CA seeks a dedicated role to support physicians and patients directly. You will liaison between patients and clinicians, help patients navigate the health system, and coordinate referrals and follow-up communications through EPIC/Care Connect.

The position also involves processing authorizations for multi-specialty care and scheduling GI procedures, balancing patient needs with clinic efficiency and resource availability.