Patient Care Coordinator (Onsite/Remote)

UCLA Health; Torrance (CA); Hybrid; USD 41,000 - 58,000; Full time

Job summary

UCLA Health in Torrance, CA is seeking a patient service coordinator to provide direct support to physicians and patients assigned to the practice, acting as liaison and helping patients access services within the health system.

The role involves facilitating communication with referring physicians, directing patients to resources, and handling follow-up via telephone and EPIC/Care Connect, plus processing authorizations and scheduling GI procedures.

Qualifications

• Must set priorities reflecting duties and deadlines.
• Must build productive relationships with faculty, staff, administration and diverse patients.
• Must balance competing demands to maintain productivity.
• Strong verbal communication to convey complex issues clearly.
• Able to interact with patients empathetically across health conditions.

Responsibilities

• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources.
• Provide follow-up by telephone and EPIC/Care Connect.
• Process authorizations for multi-specialty and schedule GI procedures.

Skills

Setting priorities

Relationship management

Managing competing demands

Verbal communication

Diplomacy with patients

Tools

EPIC/Care Connect

Job description

UCLA Health in Torrance, CA is seeking a patient service coordinator to provide direct support to physicians and patients assigned to the practice, acting as liaison and helping patients access services within the health system.

The role involves facilitating communication with referring physicians, directing patients to resources, and handling follow-up via telephone and EPIC/Care Connect, plus processing authorizations and scheduling GI procedures.