Patient Experience Navigator

Healogics; Terre Town (IN); On-site; USD 25,000 - 30,000; Full time

Job summary

Healogics is recruiting a Patient Navigator to support a dynamic outpatient wound care center. You will greet patients, handle scheduling, verify insurance, and enter charges while coordinating care with providers and hospital staff.

The role requires strong organization, confidentiality, and multitasking in a fast-paced office. Proficiency with MS Office and excellent communication are essential assets.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong customer, interpersonal and written/spoken communication skills.
• Excellent organization and time-management abilities.
• Typing speed of 60 words per minute or faster.
• Basic math skills for charges and accounting tasks.
• Attention to detail in data entry and charting.
• Ability to maintain confidentiality of patient information.
• Ability to work in a fast-paced team environment on multiple projects.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Greets patients and visitors and routes calls to staff.
• Manages patient communication: scheduling, rescheduling, reminders.
• Verifies patient insurance information and pre-authorizations; data entry.
• Enters and reconciles patient charges in databases; transmits data to providers.
• Assembles and maintains patient charts with accurate data and signatures.
• Coordinates scheduling of ancillary testing with hospital departments.
• Arranges patient transportation and maintains office equipment and supplies.
• Performs other duties as required.

Skills

Microsoft Office

Customer service

Communication

Time management

Typing 60 wpm

Attention to detail

Confidentiality

Teamwork

Education

High School Diploma or GED

Associate’s degree preferred

Job description

Healogics is recruiting a Patient Navigator to support a dynamic outpatient wound care center. You will greet patients, handle scheduling, verify insurance, and enter charges while coordinating care with providers and hospital staff.

The role requires strong organization, confidentiality, and multitasking in a fast-paced office. Proficiency with MS Office and excellent communication are essential assets.