Patient Experience Navigator

Chcsek; Pittsburg, Northern (KS, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Community Health Center of Southeast Kansas, Inc. (CHC/SEK) seeks a Patient Advocate to be the first contact for patients, greeting callers with dignity and professionalism, and to help connect patients with healthcare services across sites.

Responsibilities include directing calls, coordinating appointments in the EHR, identifying urgent needs, and serving as a resource for patients and staff while maintaining confidentiality and HIPAA compliance.

Qualifications

• High School diploma or equivalent.
• Experience in clinic, healthcare setting, or call setting, preferred.
• Medical terminology, preferred.

Responsibilities

• Answers phone calls and responds to messages meeting timeliness goals and guidelines.
• Identify additional needs by asking clarifying questions and escalating when needed.
• Navigate the EHR to locate messages, referrals, labs, notes, appointments, and information screens.
• Schedule and reschedule appointments in the EHR.
• Identify emergent & urgent calls and transfer to nursing staff for triage as needed.
• Serve as a resource for patients and staff to meet needs.
• Contact patients to schedule follow-up appointments.
• Inform patients about campaigns for quality measures.

Skills

Social and cultural sensitivity

Patient care knowledge

Organizational skills

Task prioritization

Teamwork

Communication

Emergency management

MS Office

EHR software proficiency

HIPAA compliance

Education

High school diploma or equivalent

Tools

EHR software

Job description

Community Health Center of Southeast Kansas, Inc. (CHC/SEK) seeks a Patient Advocate to be the first contact for patients, greeting callers with dignity and professionalism, and to help connect patients with healthcare services across sites.

Responsibilities include directing calls, coordinating appointments in the EHR, identifying urgent needs, and serving as a resource for patients and staff while maintaining confidentiality and HIPAA compliance.