Patient Experience Navigator

Palms-Medical-Group; Middleburg (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Health coverage (Medical, Dental, and

Health coverage (Medical, Dental, and

Job summary

Palms Medical Group is hiring a Patient Advocate to handle front desk responsibilities, greet patients, verify insurance, collect payments, and support clinic operations. This role emphasizes patient-centered service and professional conduct in a community-focused health center.

The Patient Advocate serves as a vital liaison between patients and the care team, ensuring accurate data, smooth scheduling, and a positive patient experience in a busy primary care setting in North Florida.

Responsibilities

• Provide courteous, front-facing customer service to all patients in accordance with Palms Medical Group policies.
• Greet and welcome patients, check in/out, verify insurance, collect payments, and support front desk workflow.
• Maintain orderly reception areas, answer calls, and route patients to appropriate departments.

Job description

Palms Medical Group is hiring a Patient Advocate to handle front desk responsibilities, greet patients, verify insurance, collect payments, and support clinic operations. This role emphasizes patient-centered service and professional conduct in a community-focused health center.

The Patient Advocate serves as a vital liaison between patients and the care team, ensuring accurate data, smooth scheduling, and a positive patient experience in a busy primary care setting in North Florida.