Dental Front Desk Experience Coordinator

Palms-Medical-Group; Williston (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive health coverage (Medical

Dental and Vision insurance

Professional development opportunities

Employee assistance programs

Company paid life insurance

401k with 5% match

11 paid holidays

20 days PTO

Recognition and rewards

Community impact

Job summary

Palms Medical Group is seeking a Dental Patient Advocate to provide exceptional front desk and clerical support in our dental office. You will greet patients, manage calls and scheduling, process referrals and authorizations, collect payments, and maintain accurate dental records in the EDR to ensure a positive patient experience and efficient operations.

The role emphasizes patient-centered care, teamwork, and adherence to HIPAA and policy manuals.

Qualifications

• Must be organized, a self-starter and detail oriented.
• Ability to work independently and as part of a team.
• Expected to travel and cover other sites during Dental Patient Advocate absences.
• Assist in training and mentoring coworkers by sharing knowledge and guidance.
• Read and interpret dental instructions and patient materials.

Responsibilities

• Greet and assist patients upon arrival.
• Answer, screen and route telephone professionally.
• Resolve patient inquiries with sound judgement.
• Coordinate patient check-in data and insurance information.
• Enter data accurately into NextGen and Luma systems.
• Schedule and pre-schedule appointments; direct patients to departments.
• Verify encounters and codes; collect payments; balance drawer; generate reports.
• Coordinate referrals to specialists and explain the process.
• Obtain necessary authorizations and document required information.
• Adhere to policy manuals; respond to emails; support audits and surveys.
• Perform additional duties to support PMG operations.

Skills

Organizational skills

Self-motivated

Detail oriented

Teamwork

Travel availability

Mentoring others

Customer service

Effective communication

Education

High School Diploma or equivalent

Current BLS Certification

Tools

NextGen

Luma

Microsoft Office (Word, Excel, Teams)

Job description

Palms Medical Group is seeking a Dental Patient Advocate to provide exceptional front desk and clerical support in our dental office. You will greet patients, manage calls and scheduling, process referrals and authorizations, collect payments, and maintain accurate dental records in the EDR to ensure a positive patient experience and efficient operations.

The role emphasizes patient-centered care, teamwork, and adherence to HIPAA and policy manuals.