Patient Experience & Medical Office Assistant

University-Clinical-Health; Memphis (TN); On-site; USD 32,000 - 43,000; Full time

Job summary

University Clinical Health is seeking a Medical Office Assistant to greet patients, schedule appointments, and handle registrations. The MOA will collect co-pays, update demographics, and assist both patients and clinical staff while ensuring HIPAA compliance.

The role requires strong customer service, medical terminology knowledge, and proficient administrative duties in NextGen PM & EHR systems. Experience with Epic is preferred, supporting efficient patient flow and accurate record-keeping.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1+ years of experience in healthcare or customer service setting required; preferred but not required.
• Experience using Epic system strongly preferred.

Responsibilities

• Greet patients and visitors and manage check-in/out.
• Process automated appointment scheduling and patient registration; update patient demographics; receive co-pays.
• Enter patient information into patient medical records and manage forms/paperwork.
• Coordinate patient flow and ensure a positive patient experience throughout the department’s check-in/out process.
• Assist clinical staff by organizing and distributing information needed for patient care while following HIPAA guidelines.
• Support billing by collecting payments, estimates, and insurance information.
• Maintain strong working relationships with administrative and clinical teams.
• Utilize NextGen (PM & EHR) systems for patient management.

Skills

Medical terminology

HIPAA regulations

Customer service

Administrative tasks

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Epic

Job description

University Clinical Health is seeking a Medical Office Assistant to greet patients, schedule appointments, and handle registrations. The MOA will collect co-pays, update demographics, and assist both patients and clinical staff while ensuring HIPAA compliance.

The role requires strong customer service, medical terminology knowledge, and proficient administrative duties in NextGen PM & EHR systems. Experience with Epic is preferred, supporting efficient patient flow and accurate record-keeping.